Shipping policy
We work hard to ship orders quickly and keep shipping costs as accurate, fair, and predictable as possible. Please review the details below so there are no surprises.
1) Small Item Shipping
All small-item orders ship via UPS.
Shipping days: We ship Monday–Thursday (excluding holidays).
Processing time: Most in-stock orders ship within 1–2 business days.
Tracking: Tracking information is emailed as soon as your order ships.
Address requirements: UPS cannot deliver to P.O. Boxes or APO/FPO/DPO addresses. Please use a physical street address at checkout.
Flat-rate shipping & adjustments: We strive to offer flat-rate shipping whenever possible, and we usually have it dialed in. In some cases, based on an order’s weight and dimensions, shipping costs may need to be adjusted. If that happens, we’ll reach out ASAP before shipping to confirm the updated cost.
Address changes: Need to update your shipping address? Contact us right away—once an order ships, changes are not possible.
2) Freight Shipping (Commercial Delivery Only)
Certain products ship via freight (LTL) on a pallet.
WE DO NOT SHIP TO RESIDENTIAL ADDRESSES.
Freight shipments are delivered to commercial or industrial business locations only.
Freight shipping days: We ship freight orders Tuesday & Thursday (excluding holidays).
Processing time: Most in-stock freight orders are prepared and ready to ship within 5 business days. Transit time varies by destination and carrier routing.
Delivery appointment: Freight deliveries typically require a delivery appointment. The carrier will contact the phone number provided at checkout to schedule a delivery window.
Curbside delivery: Standard freight delivery is curbside/at the truck. Inside delivery and placement are not included unless arranged in advance.
Dock / forklift / liftgate: Please let us know if your location has a loading dock or forklift. If not, a liftgate will be requested to unload.
Inspect at delivery: Please inspect freight shipments before signing. Once the delivery receipt/bill of lading is signed, the customer assumes responsibility for confirming product accuracy and quantities. If there is visible damage, note it on the delivery receipt and take photos. Contact us within 48 hours so we can help.
3) Furniture Shipping (Flat-Rate Freight)
We’ve simplified freight shipping on furniture for no surprises at checkout.
Furniture items ship via freight carrier to ensure safe and secure delivery.
Flat-rate freight shipping is calculated based on order value:
- Orders under $1,000 → $199
- Orders $1,000–$2,999 → $299
- Orders $3,000–$4,999 → $399
- Orders $5,000+ → 10% of cart value (capped at $750)
Furniture shipments:
- Deliver to commercial or industrial locations only
- Ship Tuesdays & Thursdays (excluding holidays)
- Arrive via scheduled delivery appointment + curbside drop-off
All furniture items are carefully packaged to protect against damage in transit.
4) Large / Bulky Items
Some items are considered large or bulky due to their size, height, weight, or special packaging requirements. These items may require additional shipping charges beyond standard rates.
Why additional charges happen: Carriers price shipping based on weight, dimensions (dimensional weight), and handling requirements. For certain large/bulky items, the shipping cost shown at checkout may need to be adjusted.
If an adjustment is needed: We’ll reach out ASAP with the updated shipping total before your order ships. You can approve the updated shipping cost or choose to cancel the order.
Shipping method: Large/bulky items may ship via UPS or freight, depending on the item. If the item ships freight, delivery is commercial/industrial only (no residential).
5) Split Shipments
If your order includes items that ship via different methods (UPS + freight) or ship from different locations, you may receive multiple shipments with separate tracking numbers.
Questions
If you have questions before placing an order, contact us at 1-844-682-2354 or email info@p2golfproducts.com we’re happy to help confirm the best shipping method and options.